Privacy Policy

Last updated: September 26, 2026

1. Who we are

TRAA is operated by [legal entity name, NIT and address to be defined], a delivery platform operating in Guatemala City. This policy explains what personal data we collect through our website and our apps (the customer app and the driver app), what we use it for, who we share it with, and what rights you have over it. TRAA is the controller of this data.

2. Data we collect

We collect different data depending on how you use TRAA:

If you use the customer app:

• Phone number, name and email address.
• NIT (tax ID) and billing name, if you request an invoice.
• Saved addresses, including the names and phone numbers of contacts at each address.
• Pickup and drop-off locations for each delivery.
• Order history.
• A token for your payment card, generated and stored by our card processor. TRAA never stores your full card number.
• Your location at the moment you use the "Use my location" option to choose a pickup or drop-off point.

If you use the driver app:

• Phone number, name, national ID (DPI) number, date of birth, home address and zone.
• Identity documents and a selfie photo, to verify you match your documents.
• Driver's license (front and back) and vehicle registration.
• Criminal-record and police-record certificates.
• Your bank account details for paying out your earnings: bank, account type, account number (stored encrypted) and account holder name.
• Data about the vehicle you use to make deliveries: plate, make, model, year and colour.
• Your location while you are on shift or making a delivery.

From anyone who uses TRAA:

• Your device's push notification token, so we can notify you about your orders.
• Basic technical logs (device type, app version, errors) that help us keep the service running.

3. What we use it for

We use your data to: create and run your account; calculate prices and process your deliveries; match customers with available drivers; process payments and issue invoices; verify driver identity and documents; verify driver background checks; pay out your earnings by bank deposit, if you are a driver; send you notifications about your orders; provide support when you need it; detect and prevent fraud or misuse of the platform; and improve the service.

4. Who we share it with

We do not sell your personal data. We share it only when necessary to run TRAA:

• With the driver or customer involved in a delivery, only the information that delivery requires (for example, the name and pickup/drop-off location).
• With providers that help us run the service, by category: cloud hosting, file storage, SMS delivery, email delivery, maps and geocoding, error monitoring, push notification services (e.g. Expo, Apple, Google), and our card processor.
• With authorities, when Guatemalan law requires it.

5. How long we keep it

We keep your data while your account is active, plus the additional time needed to meet legal, tax and accounting obligations or to resolve disputes. If you delete your account, we keep only what the law requires us to keep (for example, billing records) and delete the rest.

6. Your rights

You can ask us for access to your personal data, correction of inaccurate or outdated data, and deletion of your account and your data. To exercise any of these rights, write to us with your account's phone number at privacidad@traaexpress.com; we may ask you for additional data to verify your identity. We will respond within a reasonable time.

7. Security

We use reasonable technical and organizational measures to protect your data, including encryption in transit and access controls on our systems. No system is perfectly secure, and we work continuously to improve our practices.

8. Minors

TRAA is not directed at, or designed for, people under 18. If you believe a minor has provided us with personal data, contact us so we can delete it.

9. Changes to this policy

We may update this policy as our services or applicable regulations change. We will publish the current version on this page along with the date of the last update.

10. Contact

If you have questions about this policy or your personal data, write to us at privacidad@traaexpress.com.